Frequently Asked Questions
Telemedicine is the term used for the process where medical services are provided when the patient and health care provider are separated by physical distance. The practitioner (health aid, physician’s assistant, nurse practitioner, physician) assisting the patient can obtain patient data – narrative, EKG, various images and sounds – and store it in a digitized format for immediate transmittal to a specialist in a different location, or for archival for later transmittal. It is a very unique melding of interactive medical equipment, computer technology, and telecommunications technology.
Currently only in Dakar Senegal, but you can sign-up remotely for your family. We are working on expanding our services reach and provide access to as many members as possible. To request service for a specific location, please contact our admin services to discuss the possibilities.
They are global. Our network of physicians is made up of doctors in Senegal and around the world. We currently have physicians located in 3 continents and we are always looking to add experienced and dedicated health resources to our team.
All of our physicians are Board Certified or Board Eligible with the American Board of Medicine. Our network physicians are practicing Doctors and have been practicing in the private and public health sectors for many years.
No, but our resources give priority to our registered members. Nevertheless, you can order an a-la-carte screening service without a membership. AloMedic does not yet offer emergency response services. Currently, all visits are scheduled in advance or as part of the on-demand services your plan offers.
Yes, AloMedic’s electronic appointment reminder system will notify you of your upcoming appointments two days in advance.
Yes. Family plans all cover kids and offer several pediatric services.
Our Medical Advisors are trained to care for children and have access to Pediatricians in our local and international network of doctors.
AloMedic’s family plan covers up to 4 family members. The AloMedic Platinium plan covers up to 6 members including seniors living in the household.
You will need to let us know if you have any allergies or other medical conditions.
If you have already been taking drugs prescribed by your home doctor, please let us know for clarification or possible drug interactions and correlations with the new condition. If after your consultation there is a need to prescribe a drug or treatment, our physicians are able to do so and provide a follow up if needed.
If your doctor is part of our physician’s network, he can schedule a consultation visit to see you remotely. To invite your doctor to the AloMedic ecosystem, please direct them to our website for more information or to request a demo.
As a registered member, simply login to your AloMedic account and schedule a visit. Family and Senior care have a set number of on-Demand visits that can be activated by an online request or by calling the AloMedic phone line.
All services in the wellness and screening plans are also offered a la carte. Services such as ECG, Cardiovascular screening, Diabetes and COPD are also offered a la carte.
Telemedicine is designed for one thing: to bring quality primary health care and specialty services to our patients and areas with less access to medical facilities or expertise. It can bring more timely services to when your need is urgent and severe in nature, and the follow-up care can be done right in your home in many instances. Potentially, telemedicine can save you and your family the inconvenience of traveling to referral centers and provide you with 2nd and 3rd opinions when needed.
An Electronic Health Record (EHR) is software that allows your medical information to be stored, created, edited and retrieved on a computer. EHRs contain the same information as the traditional paper chart maintained by health care providers. EHRs allow our medical information to be retrieved more quickly and analyzed more completely. EHRs are in compliance with HIPAA privacy and security rules.
No, AloMedic does not cover subscribers from 3rd party insurance coverage. To take advantage of AloMedic’s services, you have to have an up-to-date membership when scheduling your visit.
Certain cases require injections for quick and full recovery. These can include antibiotics, anti-inflammators, local anesthesia or steroids.
Steroids and local anesthesia injections are administered by Doctors and anti-inflammators/antibiotics by an experienced nurse under our supervision.
Login to your account or call us. Give us a brief description of the reason for the appointment and a good contact number to reach you at.
Alomedic follows HIPAA guiding requirements and does not share any of your information internally or with 3rd party. You have the right to request the release of your medial record to any individual you wish or Health facility. Call us to verify your identity and we will forward the information requested as needed.
If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time.
